Elizabete Artisan Bakery + Coffee Shoppe®
Elizabete Bakery Company LLC
Last Updated: August 26, 2026
These SMS Terms and Conditions govern all text message communications sent by or on behalf of Elizabete Bakery Company LLC, operating as Elizabete Artisan Bakery + Coffee Shoppe®, to customers and users who have provided their mobile phone number for the purpose of receiving SMS communications. By providing your phone number and consenting to receive SMS messages, you agree to these terms. If you do not agree, do not provide your phone number for SMS purposes.
Elizabete Artisan Bakery + Coffee Shoppe operates a single SMS program:
Program Name: Elizabete Artisan Bakery + Coffee Shoppe Customer Service
Program Type: Customer Care, two-way transactional SMS messaging
Purpose: To deliver responses to customer inquiries that require human follow-up from our team, handled whether you text our number directly or provide your number to Maia (our virtual assistant) during a website chat or voice call
Operated By: Elizabete Bakery Company LLC, using Twilio Inc. as SMS delivery platform
Phone Number: Our SMS number is +1 (561) 246-6945. You may text this number directly to reach Maia, and our replies are sent from this number
Important: This program is a Customer Care program only. No marketing or promotional messages are sent through this system. Messages are exchanged only as part of a customer-care conversation you start, by texting our number or through Maia, and you may reply STOP at any time to opt out.
SMS consent is obtained through the following methods:
You may consent in two ways. First, if you text our number, +1 (561) 246-6945, directly, you start the conversation and consent to receive customer-care SMS replies as part of it. Second, when you contact Maia, our AI-powered virtual assistant, through our website chatbot at www.elizabetebakery.com or by calling our voice assistant at +1 (561) 246-6945, and your inquiry requires a follow-up response from our team, Maia will inform you of this and ask for your phone number. Specifically, Maia will ask: “May I send you our response by text message?” Before you answer, the following disclosure is presented: you will receive customer care text messages from Elizabete Artisan Bakery + Coffee Shoppe about your inquiry, typically one reply per inquiry; message and data rates may apply; and you may reply STOP at any time to opt out or HELP for help, with our SMS Terms at www.elizabetebakery.com/sms-terms and Privacy Policy at www.elizabetebakery.com/privacy-policy. In the website chat this disclosure appears in writing next to the “Yes” button; on a voice call Maia states it aloud. Your explicit verbal or written response of “yes” after this disclosure constitutes your consent to receive customer-care SMS messages related to your specific inquiry. By voluntarily providing your phone number in this context, you consent to receive customer-care SMS messages in direct response to your inquiry, and you may reply STOP at any time to opt out.
Consent is specific and voluntary. Providing your phone number does not subscribe you to marketing, and each conversation is limited to the customer-care inquiry you raise.
Message frequency varies with your customer-care conversation. This is not a recurring or marketing program; messages are exchanged only in response to the inquiry you raise, and you may reply STOP at any time.
Message content: transactional customer care responses directly related to your inquiry. Messages will identify the sender as Elizabete Artisan Bakery + Coffee Shoppe.
Messages may include a reference number in the format EB-XXXXXX to identify your specific inquiry.
Messages may include a link to www.elizabetebakery.com or contact information for further assistance.
No marketing offers, promotions, discounts, or advertising content will be included in messages sent through this program.
By providing your phone number, you confirm that you are the account holder or authorized user of that number. If your number changes, you are responsible for opting out of the previous number by replying STOP before submitting any new inquiry.
Message and data rates may apply to SMS messages you receive from us. These charges are determined by your mobile carrier and your mobile data plan. Elizabete Bakery Company LLC is not responsible for any charges assessed by your mobile carrier in connection with SMS messages. Contact your mobile carrier for details about your plan’s messaging rates.
You may opt out of receiving SMS messages from us at any time by replying STOP to any message we send. Upon receipt of your STOP reply, we will send you one final confirmation message and no further messages will be sent to your number. Your opt-out request will be processed immediately.
You may also opt out by emailing us at info@elizabetebakery.com and requesting that your number be removed from our system. Requests received by email are processed as soon as practicable and in no event later than ten business days from receipt. Replying STOP is processed immediately and is the fastest way to opt out. You may revoke your consent using any reasonable method that clearly expresses your wish to stop receiving messages, and we do not require any specific word or channel. In addition to STOP, our system honors CANCEL, END, OPTOUT, QUIT, REVOKE, STOPALL and UNSUBSCRIBE. Our system also recognizes opt-out words in Spanish and Portuguese: ALTO, BAJA, CANCELAR, DESUSCRIBIR and PARAR in Spanish, and PARE, SAIR, CANCELE and DESCADASTRAR in Portuguese. When you use one of these, our confirmation reply is sent in that same language. If you have opted out and later wish to receive customer-care replies again, simply text us again or reply START or UNSTOP. Our system accepts the same request in Spanish, with COMENZAR or EMPEZAR, and in Portuguese, with COMECAR or INICIAR.
These same words also work on WhatsApp. If you are writing to Maia at +1 (561) 246-6945 on WhatsApp and you reply STOP, or any of the other words listed above, that conversation is suppressed in the same way and you receive the same confirmation.
Opting out works per channel. SMS and WhatsApp are two separate channels with two separate records. Opting out of SMS does not opt you out of WhatsApp, and opting out of WhatsApp does not opt you out of SMS. If you wish to stop receiving messages on both, send the opt-out word on both. Alternatively, write to us at info@elizabetebakery.com and ask to be removed from every channel.
Note: Opting out does not affect any other aspect of your relationship with Elizabete Artisan Bakery + Coffee Shoppe. You may continue to place orders, use our website, and interact with Maia without receiving SMS messages.
To receive help or information about our SMS program, reply HELP to any message we send. INFO works in exactly the same way. You may also reply AYUDA or INFORMACION in Spanish, or AJUDA or INFORMACAO in Portuguese, and we will reply in that language. We will respond with the program name, a description of the message type, how to opt out, and our contact address. The reply reads: “Elizabete Artisan Bakery + Coffee Shoppe Customer Service: customer care replies about your inquiry. Msg&data rates may apply. Reply STOP to opt out. Contact: info@elizabetebakery.com”
You may also contact us directly for any questions about our SMS communications:
Email: info@elizabetebakery.com
Website: www.elizabetebakery.com
Your phone number and any personal information collected in connection with our SMS program are handled in accordance with our Privacy Policy at www.elizabetebakery.com/privacy-policy. The following specific terms apply to SMS data:
Your mobile phone number will never be sold, rented, traded, or shared with any third party for their own marketing or promotional purposes. This is an unconditional commitment.
Your phone number is temporarily stored in an encrypted managed Upstash database operated by Elizabete Bakery Company LLC for the sole purpose of delivering our team’s reply. It is automatically deleted within 7 days. Separately, and independently of that database, we keep a durable record of your consent and of any opt-out, as described below. That record includes your mobile number and is not deleted after 7 days.
SMS messages are delivered through Twilio Inc. Twilio processes your phone number as a data processor on our behalf, under a Data Processing Addendum and in accordance with Twilio’s privacy policy at twilio.com/en-us/legal/privacy.
SMS consent records and opt-out records are retained for a minimum of 4 years, consistent with the four-year federal statute of limitations for TCPA claims (28 U.S.C. 1658; the TCPA is codified at 47 U.S.C. 227). Each record identifies the channel through which consent was given, the date and time, and the mobile number, and is stored without an expiration period.
Elizabete Bakery Company LLC and its service providers are not responsible for delayed or undelivered messages. Message delivery depends on your mobile carrier’s network availability and coverage. Carriers are not liable for delayed or undelivered messages. If you do not receive a reply within a reasonable time, please contact us at info@elizabetebakery.com.
Our SMS program is available to customers with US mobile phone numbers on all major US wireless carriers. Carrier participation may change. We do not guarantee message delivery on all carriers or devices. For questions about carrier compatibility, contact your mobile carrier directly.
This SMS program is operated in compliance with the following laws and standards:
Telephone Consumer Protection Act (TCPA, 47 U.S.C. 227), which governs commercial text messaging in the United States.
CTIA Messaging Principles and Best Practices, which establish carrier-level standards for commercial SMS programs.
Twilio’s A2P 10DLC Campaign Registration requirements, under which this program is registered as a Customer Care campaign.
Florida Statute 501.059, Florida’s telephone solicitation and Do Not Call provisions, which expressly cover text messages sent to Florida consumers. Because this program is customer care and not solicitation, the prohibitions in that statute on unsolicited telephonic sales calls do not apply to it. Two provisions of that statute deserve to be stated precisely. First, Section 501.059(1)(k) provides that a call or text made in response to an express request of the person contacted, or made to a person with whom we have a prior or existing business relationship, is not an unsolicited telephonic sales call; every message in this program falls into one of those two categories. Second, Section 501.059(5) prohibits initiating an outbound call, text message, or voicemail to any person who has told us they do not wish to receive one, and it allows no grace period whatsoever; we honor that rule, and once you tell us to stop, we stop. Separately, Section 501.059(10)(c) allows a business fifteen days to cease text messages after a consumer replies STOP before that consumer may sue. We do not rely on those fifteen days: replying STOP suppresses your number immediately.
To the maximum extent permitted by applicable law, Elizabete Bakery Company LLC shall not be liable for any damages arising from your use of our SMS program, including but not limited to delayed or undelivered messages, charges from your mobile carrier, or reliance on the content of SMS messages. Our total liability for any claim related to our SMS program shall not exceed the amount you paid for the specific order related to the SMS inquiry.
We reserve the right to modify these SMS Terms and Conditions at any time. Changes are effective upon posting to our website. The date at the top of this page will reflect the most recent update. Continued use of our SMS program after any changes constitutes your acceptance of the updated terms.
These SMS Terms and Conditions are governed by the laws of the State of Florida, United States of America. Any disputes shall be resolved in the courts of Broward County, Florida.
For any questions about these SMS Terms and Conditions or our SMS program, please contact us:
Email: info@elizabetebakery.com
Mail: Elizabete Bakery Company LLC, 11555 Heron Bay Blvd, Suite 200, Coral Springs, FL 33076
Website: www.elizabetebakery.com
